Privacy policy

1. Who we are

This website is owned and operated by Precision Waterjet Ltd, trading as Service Labels NZ ("we", "us", "our"). We are a New Zealand company supplying labelling products, thermal printers, and ribbons to businesses across New Zealand.

2. What information we collect

We collect personal information only when necessary to provide our services:

• Account information: Name, email address, company name, and phone number when you register an account.
• Order information: Delivery address, billing address, purchase order numbers, and order history.
• Payment information: We do not store credit card details. Payment processing is handled by our secure payment provider.
• Communication: Records of emails, enquiries, and support requests.
• Technical data: IP address, browser type, and device information for security and website functionality.

3. Why we collect information

We use your personal information to:

• Process and fulfil orders, including delivery and invoicing.
• Manage your account and provide access to order history.
• Communicate with you about orders, deliveries, and account matters.
• Respond to enquiries and provide customer support.
• Improve our website and services.
• Comply with legal obligations, including tax and accounting requirements.

4. How we protect your information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes secure database hosting, encrypted connections (SSL), access controls for staff, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Sharing your information

We do not sell or rent your personal information. We may share information with:

• Delivery partners: Courier and freight companies to fulfil your orders.
• Payment processors: Secure third-party services to process payments.
• Service providers: Hosting, email, and IT support providers who help us operate our business.
• Legal requirements: When required by law or to protect our rights.

6. Cookies and tracking

Our website uses cookies to maintain your shopping cart, remember your login session, and improve your experience. We do not use third-party advertising cookies or tracking pixels for marketing purposes. You can disable cookies in your browser settings, though this may affect website functionality.

7. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Make a complaint to the Office of the Privacy Commissioner if you believe your privacy has been breached.

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, tax, and accounting purposes. Account and order information is typically retained for at least seven years in accordance with New Zealand tax record requirements.

9. Contact us

If you have any questions about this privacy policy or wish to access, correct, or delete your personal information, please contact us:

Precision Waterjet Ltd — trading as Service Labels NZ
Email: sales@servicelabels.co.nz

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.